Frequently Asked Questions

What types of cookies do you offer?

Little Sweets Co specialises in Fondant Sugar Cookies, including Edible Cookie Dough and a variety of Cookie Bite Jars in multiple flavours. Each cookie is crafted to provide a delightful taste experience and decorated by hand.

How are your cookies packaged?

All our cookies are individually packaged to ensure maximum freshness. This packaging method not only preserves the quality of the cookies but also makes them ideal for sharing or personal enjoyment.

What is your policy on refunds and returns?

Due to the perishable nature of our products, we do not accept refunds or returns. If there are any issues with your order, we encourage you to contact us directly to discuss the situation on a case by case basis.

How do you ensure the freshness of your cookies?

We prioritise the freshness of our cookies by ensuring each cookie is individually heat sealed, ingredients labelled and best before dated. This method helps maintain their quality and flavour, ensuring that you receive the best possible product.

Do you offer shipping, and what are the risks involved?

Yes, we offer shipping for our cookies. However, it is important to note that we take no responsibility for any damage that may occur during transit, as we cannot control the handling by third-party shipping providers. We package our cookies with care to minimise risks.

What should I do if my cookies arrive damaged?

Upon receiving your order, please inspect the cookies immediately. If you find any defects or damage, contact us right away so we can evaluate the issue. However, please note that we cannot offer refunds for broken cookies if shipping was your chosen delivery method. 

Can I customise my cookie order?

Of course, this is what we do best! Get in touch via the contact form page with your inspiration photos, dates, amount of cookies, theme/occasion and colours.

How can I contact you for further inquiries?

If you have any additional questions or concerns, please feel free to reach out to us at little.sweetsco1@gmail.com. We are here to assist you with any inquiries you may have.